Refund policy
Refund and Returns Policy
1. Your right to cancel
If you are a consumer in the United Kingdom, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason. This right is given to you by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
To cancel, email us at contact@loxleyhome.co.uk before the 14 days are up. You may use this wording: "I hereby give notice that I cancel my contract of sale of the following goods: [order number, product name]."
2. Our 30-day refund policy
In addition to your legal right above, we will refund any order for any reason within 30 days of delivery. This applies to every product we sell, including items bought at a reduced price.
3. How to claim a refund
Email contact@loxleyhome.co.uk with your order number and, where relevant, a photograph of the item.
You do not need to send the mirror back to us. Our mirrors are large and fragile, and return carriage would cost more than the product is worth. Once we have confirmed your request, we refund you and you keep the item.
4. Return postage
There is none. You pay nothing to obtain a refund, and we do not ask you to arrange a carrier or visit a drop-off point.
5. Refunds
We refund you within 14 days of confirming your request. Refunds are made to the original payment method. We refund the full price of the goods together with the standard delivery cost you originally paid.
6. Faulty or damaged goods
If your product is faulty, not as described, or not fit for purpose, the Consumer Rights Act 2015 gives you the right to a full refund within 30 days of delivery, or to a repair or replacement after that. If your mirror arrives damaged, email us photographs within 48 hours of delivery and we will arrange a replacement or a refund at no cost to you.
7. Exceptions
This policy does not apply to goods made to your specification or clearly personalised. We do not currently sell goods of this kind.
8. Two-year warranty
Every Loxley Home mirror is covered by a 2-year warranty from the date of delivery.
Covered: failure of the LED lighting, the driver, the touch switch or the anti-fog element under normal domestic use, and delamination or silvering defects in the mirror glass.
Not covered: accidental damage, misuse, incorrect installation, damage caused by water ingress from improper fitting, and normal wear.
To claim, email contact@loxleyhome.co.uk with your order number and photographs or a short video showing the fault. We will replace the mirror or refund it, at no cost to you.
Nothing in this policy affects your statutory rights.
Elysium Services LLC, trading as Loxley Home
30 N Gould Street, Suite R, Sheridan, WY 82801, United States
contact@loxleyhome.co.uk